Dexter Energy - Customer Success Manager
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Customer Success Manager

  • On-site
    • Amsterdam, Noord-Holland, Netherlands
  • Commercial

Job description

We are Dexter Energy! We are an Amsterdam-based scale-up that’s building AI-based forecasting and optimization products to help renewable energy companies become more predictable and profitable, helping push fossil fuels out of the market, and speeding up the energy transition. Our mission is to enable a sustainable and affordable power system that changes the energy market. We truly believe we can make a significant impact on climate change.

Job requirements

Power up our team

This position is part of the Customer Success team, this team ensures that our AI- based forecasting and optimisation products are live and running smoothly with our energy clients. As our Customer Success Manager, you will be you’ll be the main point of contact for our trading clients

It’s time to amp up your career!

We are seeking a motivated and enthusiastic Customer Success Manager to join our team.As a Customer Success Manager at Dexter Energy, you will play a pivotal role in ensuring our customers' satisfaction, success, and loyalty. Responsibilities include both strategic and operational elements. Strategic: maximising client's value of our trading optimisation product. Operational: onboarding, incident response, product improvements.

What you will be doing

  • Customer onboarding: Facilitate a smooth and efficient onboarding process for new customers.

  • Live trial conversion: Ensure we maximize our chances of winning product live trials by delivering the most performing products and ensuring a premium customer experience.

  • Account management: Develop strong, lasting relationships with key clients, serving as their trusted advisor and advocate within our organization.

  • Renewal management and growth support: Proactively manage contract renewals, identify upsell and cross-sell opportunities, and work with Sales to maximize customer lifetime value.

  • Feedback gathering: Collect and analyze customer feedback to provide valuable insights to our product and development teams, contributing to product improvement.


This role is Watt you've been looking for!

Why people join Dexter Energy

Mission – Minimising balancing risk and maximizing trade profits for renewable energy companies.

Smart Colleagues – Experts in mathematics, physics, energy, and meteorology.

Ambitious, Supportive Culture – A place where high performance meets genuine care for people.

AI & Forecasting – Core components of our product


Benefits

  • Our salary is in the top 30% of the market

  • We offer a NS Business card or a Swapfiets

  • We offer a personal Learning & Development budget and every last Friday of the month we have a Learning & Development Day

  • A healthy working environment, where we put trust in our fellow Dexterians. With this trust comes the flexibility to do your job how you see fit and in our setting, there’s plenty of room for your ideas and wishes


Keep the energy flowing

To be successful in this role, you'll at least need!

  • B2B customer experience in the energy space– This role primarily involves working with energy traders

  • Strong understanding of the renewable energy domain, preferably in energy trading and/ or flexibility

  • Highly analytical background matching with our forecasting and optimization products.

  • Ability to build and maintain strong, long-lasting customer relationships.


Join Dexter Energy as a Customer Success Manager, where you'll harness the power of data to drive the renewable energy revolution.

Apply now and be part of an inclusive, innovative team that is shaping the future of sustainable energy.


Dexter is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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